Return & Refund
Can I return my items?
- Sale items can only be return through store credits that you can use for new purchase.
- Promo items can only be return within few conditions, subjected to change. We will label any promotional items for return details.
- Item(s) needs to be in a original, non-washed, non-altered condition.
- For missing orders, please contact our customer service at +628112480704 or firstname.lastname@example.org
- Debit Cards/Credit cards refund will be available 30 days after the return procedure completed.
- The terms and conditions are subjected to changes, we will update you accordingly.
The items doesn’t feel right?
Should there be any errors on our part, a complimentary shipping cost will be our responsibility in providing you the best services.
- Customers are required to pay the additional shipping cost if the items are being returned due to incomplete address and recipient details.
- Photos as evidence are compulsory for us to make sure there will no more errors.
- All extra charges for an additional delivery will fall under customer’s responsibility, including taxes and duties.