New Chicness Updates / New Collection Update.
Check our to get the latest collections, exclusive deals and the freshest trend.
How do I subscribe to HijabChic Newsletter Be sure to subscribe to our newsletter here!
Is HijabChic Available Offline? We are currently available in 7 of Indonesia’s big cities. Bintaro, Bandung, Palembang, Surabaya, Padang, Jambi, Jakarta.
Please click here to find our store’s address.
Available Payment Methods
- Debit/ Credit Cards (Visa & Mastercard). Payments are made through Midtrans. This payment method is supported by 3D secure technology to ensure your online purchasing.
- Inbound Transfer (E.g. Mandiri -> Mandiri).
- Alfarmart
- GOPAY Make sure that you have enough balance on your chosen platform of payment.s
- Virtual Bank Transfer (BCA ONLY).Chose virtual payment, and make sure you’ve inserted our correct BCA Virtual Account (xxx-xxx-xxx)MY CARD IS REJECTED.
- Alfarmart
- GOPAY Make sure that you have enough balance on your chosen platform of payment.s
MY CARD IS REJECTED
Reasons why payments are declined:
- Insufficient Balance Please make sure you have enough balance in your bank account.
- The account details doesn’t match with the information given.
- Don’t forget to update all of your information to avoid payment errors.
- Your account does not support online transactions. Contact your issuing bank to activate online payment services, than resume the payment.
- The account is no longer available for use. Make sure you are using an activated, latest bank account for payment.
- Alfarmart
- GOPAY Make sure that you have enough balance on your chosen platform of payment.s
- Exceeding Balance Please make sure you have not exceed the usage limit given by your banks.
- The account details doesn’t match with the information given.
- Don’t forget to update all of your information to avoid payment errors.
- Your account does not support online transactions. Contact your issuing bank to activate online payment services, than resume the payment.
- The account is no longer available for use. Make sure you are using an activated, latest bank account for payment.
- Alfarmart
- GOPAY Make sure that you have enough balance on your chosen platform of payment.s
SHIPPING POLICY
What are the shipping companies we use?
Delivery Location: Indonesia
Sicepat, JNE, J&T Express
When do we usually deliver? Monday to Saturday 9AM - 5PM
Monday to Saturday
9AM - 5PM
How much does the delivery cost?
- Prices and rates for every location are different, please carefully check with your chosen shipment.
- For domestic rates, information is available at sicepat.com
- For international shipment details, informations are available through our customer service at: +62 8112480704
Important Notes!
- Payment(s) should be made 1x24 hours latest.
- Shipping will only be processed once payments are made, completed and confirmed.
- Due to the COVID-19 climate, please expect a delivery delay should there be a lockdown. We ask for your understanding and patience in this tough times. We will always try our best to update you.
How do I get an Invoice? The invoices will be sent to the email address that you have registered from the website.
Return Policy
Can I return my items?
- Sale items can only be return through store credits that you can use for new purchase.
- Promo items can only be return within few conditions, subjected to change. We will label any promotional items for return details.
- Item(s) needs to be in a original, non-washed, non-altered condition.
- For missing orders, please contact our customer service at +628112480704 or contact@hijabchicofficial.com
- Debit Cards/Credit cards refund will be available 30 days after the return procedure completed.
- The terms and conditions are subjected to changes, we will update you accordingly.
- Item(s) needs to be in a original, non-washed, non-altered condition.
- For missing orders, please contact our customer service at +628112480704 or contact@hijabchicofficial.com
The items doesn’t feel right?
Should there be any errors on our part, a complimentary shipping cost will be our responsibility in providing you the best services.
- Customers are required to pay the additional shipping cost if the items are being returned due to incomplete address and recipient details.
- Photos as evidence are compulsory for us to make sure there will no more errors.
- All extra charges for an additional delivery will fall under customer’s responsibility, including taxes and duties.
